Voice Activated: Tuning Employee Insights At Work
Why the Godfather of CX Says Employees Matter More Than Customers with Bruce Temkin
July 2, 2025
Welcome to a brand new episode of Voice Activated: Tuning Employee Insights At Work. Our host Sean Fitzpatrick, CEO of TalentMap is joined by Bruce Temkin, Chief Humanity Catalyst at Temkinsight and the host of the Humanity at Scale podcast, to discuss how organizations can create more meaningful employee experiences through better leadership practices and systematic listening.
Welcome to a brand new episode of Voice Activated: Tuning Employee Insights At Work. Our host Sean Fitzpatrick, CEO of TalentMap is joined by Bruce Temkin, Chief Humanity Catalyst at Temkinsight and the host of the Humanity at Scale podcast, to discuss how organizations can create more meaningful employee experiences through better leadership practices and systematic listening.

What You’ll Learn:

Bruce Temkin is the Chief Humanity Catalyst at Temkinsight and the host of the Humanity at Scale podcast Known as the "Godfather of Customer Experience," he is a pioneer in experience management with an extensive background in strategy and operations. As founder of the Temkin Group and former leader of the  XM Institute at Qualtrics, Bruce has shaped how organizations approach both customer and employee experience management. His work has revolutionized how companies measure and manage stakeholder experiences, developing foundational frameworks including competency models for customer experience and voice-of-customer programs.

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