Welcome to a brand new episode of Voice Activated: Tuning Employee Insights At Work. Our host Sean Fitzpatrick, CEO of TalentMap, is joined by Joe Quinn, Chief Operating Officer at Covenant HR, to share transformative leadership and employee engagement through intentional listening practices, strategic retention initiatives, and the power of regular check-ins.

What You’ll Learn:

How to implement the "15-Minute Weekly Check-in" framework that boosts engagement by 13%
Why asking "What did you love working on?" creates more authentic conversations than annual reviews
The retention measurement system that holds managers accountable through bonus structures
How to use exit interviews strategically to identify leadership effectiveness
Why transparent communication of survey results drives higher response rates
How AI can transform HR processes while maintaining the human touch in recruitment and engagement

Joe Quinn is the Chief Operating Officer at Covenant HR, bringing vast experience as a seasoned HR professional across Fortune 500 and mid-sized technology firms. With a distinguished career spanning leadership roles, mergers and acquisitions, and cultural transformation initiatives, Joe has established himself as an expert in employee engagement and organizational development. Previously serving in CHRO positions at various organizations, including Medco Health Solutions (now Express Scripts), he has achieved notable success in improving retention rates and implementing effective listening strategies that saved companies millions in turnover costs.

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Highlights and YouTube Chapters:

[00:00] Introduction
[01:50] The Marcus Buckingham Influence
[05:22] Follow-Up Builds Trust
[08:59] Retention Metrics by Manager
[13:25] Onboarding Woes and Cultural Red Flags
[17:57] The Middle Manager Squeeze
[21:37] Celebrating Success at 90 Days
[24:32] From Feedback to Follow-Through
[30:14] HR Skills in Sales Role
[35:24] How AI Supercharged Recruiting
[41:29] Real-Time Feedback on Sales Calls with AI
[45:15] Want Loyal Employees? Start by Actually Listening

Quotes:

“Whether it's in your professional life or your personal life, think of yourself as the chief listening officer.”
“The biggest failure of leadership is not acting on what they've learned, following up, and following through.”
“If you listen to what they tell you and if they give you a couple of things that they need you to do to help them, it's all about follow-up and follow.”

Episode Resources:

Joe Quinn on LinkedIn: https://www.linkedin.com/in/joe-quinn/
Covenant HR on LinkedIn: https://www.covenant-hr.com/
Sean Fitzpatrick on LinkedIn: https://www.linkedin.com/in/sean-j-fitzpatrick/?originalSubdomain=ca
TalentMap Website: https://talentmap.com/

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